If you are disabled or chronically sick VAT is often not payable on purchases that are required to assist you and help maintain your quality of life, as long as goods are to be used by you and they are going to be installed by a professionally qualified installer.  If you qualify for VAT exemption, please contact us with your proof-of-status and we will be able to either process your order without VAT, or deduct it retrospectively based on what we deem appropriate. Please contact HMRC to find out (1) if you qualify and (2) how to prove this VAT exemption.