||Description Of Service
||£50.00 to valid UK** postcodes.
Pallets are excluded from free delivery offers.
|A single charge for a pallet delivery**. If you order more than one product that utilises this service, you will be charged on a per-product basis as multiple pallets will be required to deliver your order. Subsequent pallets may or may not be of a lower price for your area. Note that if your order also contains products that usually require Parcel Delivery to standard valid postcode zones, you will not be charged any parcel rates but only for the Pallet Delivery, unless the total order value is below £750. Your smaller products will be grouped and packed onto the pallet(s) with your larger products. View full delivery information >
||3-7 working days estimated.
Delivery usually occurs the next working day following receipt of the dispatch notification email.
When your order consists of large or heavy items (such as baths, shower enclosures, shower trays or sanitary ware etc.) delivery will usually be made to you via secure pallet.
All products purchased through this website can be delivered to valid UK Mainland addresses and postcodes**. If your postcode falls outside of standard UK Mainland guidelines, charges may also vary for your delivery address. If you are unsure about the delivery charge that applies to your order (or you have selected multiple products across different services), please utilise the ‘Shipping Estimate’ tool on the shopping basket page. This will validate your selected products for your postcode and advise the estimated charge prior to ordering.
When using this service, your order will be dispatched as soon as possible, subject to payment card authorisation, delivery address postcode validity and stock availability. With palletised delivery, we make every effort to dispatch and deliver these goods usually within 3-7 (three to seven)* working days. In the majority of cases, delivery by this service is usually expected to occur the next working day following receipt of your dispatch email notification.
The secure pallet will travel through the pallet network to a depot local to your specified delivery address. The local delivery service will then contact you and arrange a convenient delivery day and time-slot. Please make sure someone is home to take delivery on this day. Delivery is made as soon as possible, however circumstances do occasionally intervene to prevent this.
Please be aware that our suppliers do have cut-off dates for taking orders and then making those deliveries to us during the week, e.g. Roper Rhodes and Tavistock have an order by date on a Wednesday for us to then receive the products on the Friday and HIB have an order by date on a Thursday for us to then receive the products on the Monday. If you have missed the weeks cut-off date on the order we should still be able to get the product(s) to you within 7 (seven) working days but again this cannot be guaranteed.
If there is a delay, you will be contacted by e-mail and informed of the change to the estimated delivery date*. All goods are delivered Monday to Friday, (excluding bank holidays and other events that effect delivery services).
Please note that when you sign for the goods, the local pallet carrier accepts this as confirmation that the consignment has been delivered in ‘good condition’. Your goods should arrive in perfect condition, but if you see upon the point-of-delivery that this is clearly not the case, please do not accept delivery or sign only as ‘damaged’. If you receive multiple parcels and a single item is damaged you must accept the complete order and note on the delivery document of the item damaged. When receiving deliveries the drivers are helpful and are instructed to give you 15 minutes to check for any obvious signs of damage. This is also true for signatures accepting delivery by a neighbour or another specified recipient. Therefore please make sure that any other recipients are aware of this in advance of taking delivery for you. Please notify us by e-mail as soon as possible if you have rejected delivery according to these guidelines. You have 24 hours to report to us that you have signed the delivery document as ‘damaged’ for the collection and replacement of the damaged product to come at no cost. However anything else will result in us not covering the transportation costs to return the product or to send the replacement.
Important: The pallet delivery service provides delivery to the roadside only. If your property is some distance from the roadside or in a multi-storey complex, please ensure someone able-bodied is available to unpack your pallet and remove your consignment from the roadside as the delivery driver will not provide this service.
*All delivery dates and timescales outlined are estimations only and are not guaranteed.
**Excluded UK postcodes and international delivery charges may vary based on location. Please see below for further information about Exclusion Zones.